Terms and Conditions

Welcome to the website of Intercontinental Grainger Solution Limited. These Terms & Conditions govern your access to and use of our website and the software design, software development, application development, consulting, integration, maintenance, and related services we provide.

By accessing our website, submitting an enquiry, requesting a quotation, or engaging our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Our Services

Intercontinental Grainger Solution Limited provides technology and software-related services, including:

Software design
Software development
Application development
Custom business software
System integration
Software maintenance and support
Technical consultation
Related digital and technology services

The exact services provided to a client will depend on the requirements agreed upon between the client and Intercontinental Grainger Solution Limited.

2. Use of Our Website

You may use our website for legitimate purposes, including:

Learning about our services
Contacting our team
Requesting a quotation
Submitting a project enquiry
Reviewing information about our company

You agree not to use our website to:

Violate any applicable law
Attempt to gain unauthorised access to our systems
Introduce malicious software or harmful code
Interfere with the operation of our website
Copy or misuse our content without permission
Misrepresent your identity or organisation
Use our website for fraudulent or unlawful activities

We reserve the right to restrict or terminate access to our website where we reasonably believe these terms have been violated.

3. Project Enquiries

Submitting a project enquiry through our website does not automatically create a contract between you and Intercontinental Grainger Solution Limited.

Information submitted through a contact form or project brief allows us to understand your requirements and determine whether we can provide the requested services.

A formal business relationship begins only after the relevant project terms have been discussed and accepted by both parties.

4. Quotations and Proposals

Where applicable, we may provide a quotation, proposal, statement of work, or project estimate.

Unless otherwise stated:

Quotations are based on the requirements available at the time they are prepared.
Additional requirements may result in additional charges.
A quotation does not constitute acceptance of a project until formally agreed.
Quotation validity periods may be specified in the quotation.
Changes to project requirements may require a revised quotation.

The final project scope, cost, timeline, deliverables, and responsibilities should be confirmed in writing before development begins.

5. Client Responsibilities

Successful software development requires cooperation between the client and our team.

The client is responsible for providing accurate and timely information, including where applicable:

Business requirements
Content
Brand materials
Access credentials
Technical information
Existing system information
User requirements
Feedback and approvals

The client must ensure that information and materials supplied to us may legally be used for the project.

Delays in providing required information, approvals, content, access, or feedback may affect the project timeline.

6. Project Scope

The agreed project scope determines what is included in the development or service.

Features, integrations, pages, applications, functionality, revisions, support periods, and other deliverables outside the agreed scope may be treated as additional work.

Where additional work is requested, we may:

Assess the new requirement;
Determine its effect on the project;
Provide an additional cost or revised quotation; and
Obtain approval before proceeding where appropriate.

7. Software Development and Delivery

We will make reasonable efforts to develop and deliver software according to the agreed project requirements.

Software may require testing, revisions, configuration, third-party services, hosting environments, or other technical dependencies before it becomes fully operational.

Delivery dates are estimates unless a specific completion date has been formally agreed in writing.

Where delays arise from circumstances outside our reasonable control, the delivery schedule may be adjusted accordingly.

8. Testing and Client Approval

Before final delivery, clients may be given an opportunity to review and test the software or agreed deliverables.

The client is responsible for reviewing the delivered work and communicating any reasonable issues relating to the agreed requirements.

Where a project includes a defined testing or review period, issues reported after that period may be treated as maintenance, additional development, or a new project depending on the circumstances.

9. Changes and Revisions

Reasonable revisions that fall within the agreed project scope may be included where specified in the project agreement.

Requests that significantly alter the original design, functionality, workflow, technical architecture, or project scope may be considered additional work.

We will communicate the implications of significant changes before proceeding where reasonably possible.

10. Third-Party Services

Some software projects may require third-party services, including:

Hosting providers
Payment gateways
Cloud services
APIs
Domain registrars
Software licences
Plugins
Application platforms
External databases
Communication services

Third-party services may have their own terms, fees, limitations, availability requirements, and privacy policies.

Unless specifically agreed otherwise, Intercontinental Grainger Solution Limited is not responsible for failures, interruptions, price changes, policy changes, or technical limitations caused by third-party providers.

11. Payments

Where payment is required for a project, the payment structure will be communicated and agreed before or during project engagement.

Depending on the project, payment may be structured as:

Deposit or initial payment
Milestone payments
Stage payments
Final payment
Recurring maintenance or support fees

Invoices should be paid according to the agreed payment terms.

Failure to make required payments may result in suspension of development, withholding of deliverables, or termination of the project, subject to the applicable agreement.

12. Ownership of Client Materials

You retain ownership of materials that you provide to us, including where applicable:

Logos
Images
Documents
Text
Data
Business information
Brand assets
Other materials supplied for the project

You confirm that you have the necessary rights or permissions to provide these materials for use in the project.

13. Intellectual Property

Unless otherwise agreed in writing, intellectual property rights relating to custom-developed deliverables will be governed by the specific project agreement.

Third-party software, frameworks, libraries, plugins, APIs, templates, fonts, stock materials, and other licensed components remain subject to their respective licences and ownership rights.

We do not transfer ownership of third-party intellectual property simply because it is incorporated into a project.

14. Portfolio and Project Showcase

Unless confidentiality restrictions or a separate agreement state otherwise, Intercontinental Grainger Solution Limited may request permission to reference completed projects in our portfolio, website, presentations, or marketing materials.

Where a client does not want a project publicly displayed, this can be discussed and agreed before publication.

We will not intentionally disclose confidential information simply for promotional purposes.

15. Confidentiality

Both parties may receive confidential information during a project.

Confidential information may include:

Business strategies
Internal processes
Technical information
Customer information
Financial information
Software specifications
Product ideas
System credentials
Proprietary documentation

Each party should take reasonable steps to protect confidential information received from the other party.

Confidential information should not be disclosed to unauthorised third parties except where disclosure is required by law or is necessary for an agreed service.

16. Data and Personal Information

Where our services involve processing personal information on behalf of a client, both parties should comply with applicable data-protection requirements and agree on appropriate responsibilities.

Clients are responsible for ensuring that personal information supplied to us for processing has been collected and provided lawfully.

Our handling of information collected directly through our website is explained in our Privacy Policy.

17. Software Security

We take reasonable steps to develop and maintain software responsibly. However, no software application, website, server, network, or digital system can be guaranteed to be completely free from security vulnerabilities.

Clients are responsible for maintaining appropriate access controls, passwords, hosting arrangements, user permissions, and other security measures within their control.

Where security requirements form part of a project, those requirements should be clearly documented and agreed before development.

18. Maintenance and Support

Software maintenance and support may be provided as part of a project or through a separate agreement.

Support may include:

Bug resolution
Updates
Technical troubleshooting
Performance improvements
Security updates
Feature modifications
System maintenance

Unless specifically included in an agreement, ongoing maintenance is not automatically included after project completion.

19. Service Availability

We aim to provide reliable services and respond to client requests within reasonable periods.

However, we do not guarantee uninterrupted availability of:

Our website
Online platforms
Hosting environments
Third-party services
External APIs
Internet-based systems

Temporary interruptions may occur because of maintenance, technical problems, infrastructure failures, security incidents, or circumstances outside our control.

20. Disclaimer

Information provided on our website is intended for general informational purposes.

While we make reasonable efforts to keep information accurate and useful, we do not guarantee that all website content will always be complete, current, or free from errors.

A website description of a service does not necessarily constitute a guarantee that a particular feature, technology, timeline, or result will be included in a specific client project.

Project-specific commitments should be based on the applicable proposal, quotation, statement of work, or agreement.

21. Limitation of Liability

To the extent permitted by applicable law, Intercontinental Grainger Solution Limited will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or services.

This may include losses relating to:

Business interruption
Loss of anticipated profits
Loss of revenue
Loss of data
Loss of business opportunities
Third-party service failures

Nothing in these Terms & Conditions is intended to exclude liability that cannot legally be excluded under applicable law.

22. Force Majeure

We will not be considered in breach of these terms where performance is prevented or significantly delayed by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Major infrastructure failures
Internet or telecommunications outages
Cybersecurity incidents
Government restrictions
Civil unrest
Industrial disputes
Widespread technical failures
Other events beyond reasonable control

Where such circumstances occur, we will make reasonable efforts to communicate with affected clients and resume services when practicable.

23. Termination

Either party may terminate a project or service arrangement where permitted by the applicable agreement.

Termination may occur because of:

Material breach of agreed terms
Persistent non-payment
Prolonged failure to provide required information
Serious misuse of our services
Other circumstances agreed in the project contract

Any outstanding payments or obligations that arose before termination may remain payable.

24. Links to Third-Party Websites

Our website may contain links to external websites or services.

These links are provided for convenience and do not mean that we endorse or control those websites.

We are not responsible for the content, availability, security, or privacy practices of third-party websites.

25. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes to our business, services, technology, or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised terms to the extent permitted by applicable law.

26. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of the Federal Republic of Nigeria, unless a separate written agreement between the parties specifies otherwise.

Any disputes relating to our services should first be addressed through good-faith communication and reasonable efforts to reach a mutually acceptable resolution.